Posted Date : July 29,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : STFF-3174
Government Authority located in Washington, DC; USA based organization looking for expert vendor for specialized labor services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide specialized labor services for the enterprise service desk to the government authority located in Washington, DC.
- Centralized IT services for the department includes internet access, enterprise directory services, file and print services, cloud email and messaging services, cloud infrastructure, collaboration services, mobile computing services, application hosting services, storage and backup services, patch management services, malware and spyware protection services, database management services, change management services, configuration management services, IT asset management services, network management, intrusion prevention and detection and service desk and related IT administrative services.
- Enterprise Service Desk services include Serve as a single point of contact (SPOC) for providing end-to-end ownership of all Incidents and management of all Service Requests and Tasks, including logging, tracking, triaging, resolution, and reporting in the Information Technology Service Management (ITSM) system, Provide problem management, including proactive trend analysis of Incidents and reducing the number of Incidents over time, Provide services to change management, release and deployment management activities, Provide request fulfilment for Service Requests, Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on workarounds, Support Service Request fulfilment and Incident management for all client end user devices, including (but not limited to) desktops, laptops, tablets, printers, and other device types and form factors, Monitor and comply with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), and act on incidents and requests that are at risk of failing SLA/OLA requirement, Maintain and expand the library of standard repeatable processes (Standard Operating Procedures (SOPs) and Knowledge Based Articles (KBAs)) for creating, managing and resolving Incidents, Problems, and Service Requests, Maintain and expand the knowledge base library users can refer to for self-service, Provide on-site routine and specialized IT support at various DOL locations, Support, maintain, and enhance self-serve (Level 0) capabilities for common requests, Introduce innovation and technology advancement into Service delivery with agreed automation and machine learning capabilities to achieve the desired Service performance targets and meet Key Performance Indicator (KPI) metrics.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location
Budget :
Deadline to Submit Proposals: August 07,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : STFF-3174
Government Authority located in Washington, DC; USA based organization looking for expert vendor for specialized labor services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide specialized labor services for the enterprise service desk to the government authority located in Washington, DC.
- Centralized IT services for the department includes internet access, enterprise directory services, file and print services, cloud email and messaging services, cloud infrastructure, collaboration services, mobile computing services, application hosting services, storage and backup services, patch management services, malware and spyware protection services, database management services, change management services, configuration management services, IT asset management services, network management, intrusion prevention and detection and service desk and related IT administrative services.
- Enterprise Service Desk services include Serve as a single point of contact (SPOC) for providing end-to-end ownership of all Incidents and management of all Service Requests and Tasks, including logging, tracking, triaging, resolution, and reporting in the Information Technology Service Management (ITSM) system, Provide problem management, including proactive trend analysis of Incidents and reducing the number of Incidents over time, Provide services to change management, release and deployment management activities, Provide request fulfilment for Service Requests, Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on workarounds, Support Service Request fulfilment and Incident management for all client end user devices, including (but not limited to) desktops, laptops, tablets, printers, and other device types and form factors, Monitor and comply with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), and act on incidents and requests that are at risk of failing SLA/OLA requirement, Maintain and expand the library of standard repeatable processes (Standard Operating Procedures (SOPs) and Knowledge Based Articles (KBAs)) for creating, managing and resolving Incidents, Problems, and Service Requests, Maintain and expand the knowledge base library users can refer to for self-service, Provide on-site routine and specialized IT support at various DOL locations, Support, maintain, and enhance self-serve (Level 0) capabilities for common requests, Introduce innovation and technology advancement into Service delivery with agreed automation and machine learning capabilities to achieve the desired Service performance targets and meet Key Performance Indicator (KPI) metrics.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location
Budget :
Deadline to Submit Proposals: August 07,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$